Lead times and delivery
Gift Aid envelopes – all customised options
Please allow 21 days from ordering and paying for your envelopes. Delivery is likely to be well inside this timescale, but if you have a specific deadline, please advise us of it when ordering.
Deliveries within one week of order will incur a rush charge. Rush orders should be ordered by phone or email, not online.
Untitled Gift Aid envelopes
These will be despatched straight away after ordering but, for a smooth experience, please allow a week from order to receipt.
Boxed sets should be ordered at least ten weeks before the date they are due to start. We will ensure you receive them no later than six weeks before your start date.
Delivery to the UK mainland is £7.90. For delivery offshore (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands and Scilly Isles) there is a £9.75 fee. For specific prices ahead of ordering, please contact us by telephone on 01767 681717 or by email at firstname.lastname@example.org.
How your order reaches you
The majority of orders will be sent by carrier but smaller orders such as 500 Gift Aid envelopes will be sent by Royal Mail.
From despatch, delivery is usually made within 24-72 hours depending on the size of the consignment. You will be advised by email on the day of despatch and you will receive a link for tracking your order by our carrier. Timed deliveries are available at extra cost.
Please advise us immediately if your order does not arrive within 72 hours of receiving despatch advice. Unfortunately we can only pursue claims with our carrier if we can advise of losses within 25 days of despatch.
We ask for a ‘safe place’ for the order to be left if you aren’t there. This needs to be specific and dry.
- With neighbour
- In hedge (we have been asked this one)
- In church entrance (too vague – the parcel could end up anywhere)
- In any kind of bin (delivery driver might misunderstand and it might be collection day)
- On doorstep