These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.



This site is owned and operated by Envelope Systems Ltd, 7 Gateshead Close, Sunderland Road Ind. Est. Sandy SG19 1RS. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at


1          The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm acceptance by sending an email at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.


2          Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not currently available, we will contact you using the e-mail or phone details you have given us. You will have the option either to wait until the item is available from stock or to cancel your order.


3          Artwork, proofs and ordering errors

3.1     Your order will be printed according to the instructions you have given us or according to any proof you have approved.

3.2     Proofs are not always essential but we reserve the right to insist on a proof being produced at your expense and approved by you before we proceed with a full print run.

3.2     Where special artwork is required, the obligation is on you to either provide suitable artwork or provide content so that we may produce artwork for you at an agreed charge. We reserve the right to cancel an order in the absence of suitable artwork being available to produce it, with no consequent liability on us.


4          Price

The prices payable for goods are as set out in our website. Where VAT applies, prices include VAT at the current rate.

If it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.


5          Payment terms

Our normal terms are payment with order.


6          Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded.

7.1       Our delivery charges are set out in our website when placing an order.


7          Delivery

7.1     We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

7.2     You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered they will be held at your own risk and we will not be liable for their loss or destruction.

7.3     Timing of deliveries will be in line with guidance given in about my order (insert link). This is usually within a week for off the shelf goods, 28 days for customised envelopes and no less than six weeks before start date for weekly sets.


8          Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.


9          Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order.


10        Cancellation rights

10.1   Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods with the exception of any print to order goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

10.2   If you have received the goods before you cancel your contract then you must send them back to our contact address at your own cost and risk. Goods which have been printed to order cannot be returned.

10.3   Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition in which they were delivered. We will be entitled to deduct delivery costs from the amount to be re-credited to you.

10.4   You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.


11        Cancellation by us

11.1   We reserve the right to cancel the contract between us if:

11.1.1     we have insufficient stock to deliver the goods you have ordered

11.1.3     one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

11.2   If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.


12        Liability

12.1   If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

If you notify a problem to us under this condition, our only obligation will be, at your option:

15.1.1     to make good any shortage or non-delivery;

15.1.2     to replace or repair any goods that are damaged or defective; or

15.1.3     to refund to you the amount paid by you for the goods in question in whatever way we choose.

12.2   Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract

12.3   You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

12.4   Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


13        Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 2 Gosforth Close, Sandy SG19 1RB and all notices from us to you will be displayed on our website from to time.


14        Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


15        Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


16        Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


17        Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.


18        Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

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